Usage Limits

Note this feature is reserved for Delphis on the Builder, Scaler, and Immortal tiers. Free Delphis that would like to use Usage Limits will need to upgrade.

What are Usage Limits?

Usage Limits let you control how many messages and call minutes each segment of your audience can use per month. Additionally, control what content can be used to answer their questions. This helps you gate access to certain content, and create different tiers of access for different groups of users.

To access them go to the Usage Limits page from the left-side navigation menu (click ••• → Advanced → Usage Limits ).

How audience groups work

Your audience is divided into four groups by default: Just Me - You and any collaborators on your account. Always set to Unlimited. Insiders - Members who have been personally invited and have a Delphi account. Public - Users who have logged in using their email. Anonymous - Visitors who chat without logging in or creating an account.

How to edit a group's limits

1. Click the ••• menu on the group you want to edit.

2. In the edit modal, set the following:

Messages - Choose Limited and enter a monthly allowance (for example, 10), or choose Unlimited to remove the cap.

Voice Minutes - Choose Limited and enter a monthly minute allowance, Unlimited, or Disabled to turn off voice calling for that group entirely.

Limits reset on the same day each month (shown in each member's Usage tab).

How to edit a group's access to content

Start by visiting the Knowledge page from the left-side navigation menu (click ••• → Knowledge).

Then click on the content item you’d like to control access to. Scroll down to the ‘Access Groups’ dropdown and select the group that should have access to it.

FAQs

Why can't Anonymous Users chat with my Delphi? By default, Anonymous is set to 0 messages. Go to Usage Limits, edit the Anonymous group, and increase the message allowance to allow anonymous visitors to chat.

Can I create new Groups? The four default groups (Just Me, Insiders, Public, Anonymous) are the current options. Custom group creation beyond these is not available at this time.

Can I add more members of my team to the "Just Me" Group? The "Just Me" Group is just for you and your collaborators.

How can I give a specific user unlimited access? Invite them to your Insiders group, which defaults to Unlimited. You can invite members by going to Audience > Add Users > Invite by email and assigning them to Insiders.

How do I give some users unlimited access and others limited access? Move trusted users to the Insiders group (which defaults to Unlimited) and set a limited allowance for the Public group.

If I want some users to have Unlimited Access and others to have limits, how do I set this up? Move trusted users to the Insiders group (which defaults to Unlimited) and keep the Public group at a limited allowance.

Do all Groups have distinct content? The Just Me Group will have access to content assigned to Just Me, Insiders and Public. The Insiders Group will have access to content assigned to Insiders and Public. The Public and Anonymous Groups will have access to content assigned to Public.

Can I assign different content to Anonymous and Public Groups? No - these Groups will share the same content.