Audience, Conversations, Insights & Analytics

Once you start sharing your Delphi, you’ll begin to see activity from people who chat with it. To keep track of everything, there are three main pages you should check: Audience, Conversations, Insights & Analytics. These pages help you see who is interacting with your Delphi, what they’re saying, and how it’s performing.

Audience

The Audience page is your member directory. It shows everyone who has interacted with your Delphi, along with helpful details like message count, tags, last active date, and individual usage. This is where you can add new members, manage access, and filter your list.

You can find the page from the left-side navigation menu (click ••• → Audience)

At the top of the page, you can see your full member list and how many contact slots you’re using, such as 10 of 10,000 contacts used.

When you click on a person’s name, a side panel opens with more details. You can view all of their past conversations with your Delphi, see their contact information and saved conversation memory, and check their monthly message and call usage, including when it resets.

You can invite new members by email or upload up to 1,000 contacts at once using a CSV file. If you’re on the Scaler tier, you can also sync Delphi contacts directly to your CRM.

To quickly find specific people, use the filter bar to sort by tags, status, access group, SMS, messages, or last interaction.

Conversations

You can find the Conversations page by clicking the chat bubble icon on the left side navigation. This page shows every chat your Delphi has had with users. It helps you understand what people are asking and how your Delphi is responding.

At the top of the page, make sure you are on the My Delphi tab, not the Me tab. The My Delphi tab shows conversations your audience has had with your Delphi.

You’ll see a list of conversations on the left side. Click on any one to open the full chat and read the entire thread.

If a message includes citations, you can click on them to see the sources that were used to create the response.

As you review conversations, you may notice ways your Delphi could improve. If you want to update a response, right click the answer and select “Edit This Answer.” This will open a popup where you can revise the response for next time.

When you save your changes, the revision is stored as a Q&A content item in your Mind.

You can also continue improving your Delphi by adding more content to its knowledge or by using Interview Mode to teach it in more detail.

Insights & Analytics

You can find the Insights page from the left-side navigation menu by clicking ••• → Insights.

When you open the page, you’ll see your Mind Score and a small Analytics summary showing recent activity, such as Active Visitors, Total Messages, and Average Session Duration for the last 30 days.

This page helps you understand how often people are using your Delphi and how engagement is growing over time.

FAQ

How do I revoke someone's access? Open the member's profile in your Audience list, then click the Revoke Access button in their side panel.

How can I export my audience list? You can't export audience lists directly. If you're on the Scaler tier or above, you can sync with your CRM instead.

I can't see a user I invited in my Audience. Where are they? Make sure the Status filter is set to "Invited."

Can I customize my Analytics dashboard? No, but you can filter by different time frames.

How do I filter my Audience by Tags or Groups? Use the filter buttons at the top of the page.

How do I add a Tag? Select one or more checkboxes next to the relevant audience member's name, then click Edit Tags at the bottom of the page and apply the tag.

How do I create a Tag? Select a checkbox, click Edit Tags at the bottom of the page, then choose the option to create a new tag in the popup.

How do I edit an audience member's Group? Select one or more checkboxes next to the relevant audience member's name, click Edit Access Group at the bottom of the page, and assign them to Insider or Public.