Common FAQs

Common Questions about your Delphi

FAQs for Dara’s Delphi Training

Access Groups

Can an external webhook control access groups?

Unfortunately, this isn't possible. If you want more customized options, you can sign up for our Immortal tier at [email protected]

What is the difference between access groups and usage limits?

They work together. Access groups are named tiers like "Just Me," "Insider," "Public," and "Anonymous." Usage limits are the number of messages that can be sent within each access group.

Free Tier

I couldn't sign up with [insert] country for Free Tier - what can I do?

At present Free tier sign-ups are limited to those based in Canada, UK and the US. All other countries can sign up for a paid subscription.

Can I move to the Free Tier and keep all my data?

Unfortunately, we're not able to pause all of Delphi's features without an active subscription at this time. You can switch to the Free tier and build your Advanced features back up later if you decide to return.

How do I move to the Free Tier?

You can move to the Free Tier by navigating to the left side of the screen ... > Settings > Billing (Plan) > Downgrade. Please let us know if you have any feedback on why you are downgrading.

Immortal

I couldn't sign up with [insert] country for Free Tier - what can I do?

At present Free tier sign-ups are limited to those based in Canada, UK and the US. All other countries can sign up for a paid subscription.

Can I get API access?

API access is available on the Immortal tier. If you're currently on this tier, reach out to your Account Manager for assistance. If you're on a different tier, API access is reserved exclusively for Immortal subscribers.

Integrations

Can I link to Zapier?

We don't have a direct Zapier integration, but you can set up an Action with an API webhook (like Zapier) to send information about the conversation.

Can I embed on Skool?

Unfortunately, Skool doesn't currently support standard embeds. However, you can share the link to your Delphi profile and invite users to the Insiders Access Group/Usage Limits so they can access the full Delphi experience.

To do this, navigate to Audience > Add Users. Once the users are added, remove any filters (such as Active or Invited), check the box next to their name, click Edit Access Group at the bottom of the page, and assign them to the Insiders Access Group.

I'm sorry there isn't a direct integration available at the moment. If Skool introduces standard embedding in the future, this should become possible.

Getting an Error on my Embed?

Embeds are case-sensitive - ensure when you are listing your domain that the website is listed in all lower case.

Why does my embed/Integration look different from my Delphi URL?

Embeds will not show your bio in the same way the Profile page does on the direct Delphi URL.

Response Settings

I have the correct name on my Delphi but it's introducing itself with the wrong name?

Check the Initial Message by going to Settings > Response Settings and updating the Initial Message.

Miscellaneous

Will my Delphi automatically pull content in from Thinkific, Kajabi, Uscreen, or Mighty Networks?

No - you will need to upload the content manually.

Monetizing

When my users hit their message limit, how can I prompt them to upgrade to my paid offering?

A: Monetization isn't built into Delphi, but you can set up your own. Here are two approaches to prompt users to upgrade:

Option 1: Set Expectations Upfront (Recommended)

Include the upgrade link directly in the initial message for this specific embed. This sets clear expectations from the start.

For example:

"Just a heads up: you have 10 free messages here. Want unlimited access? Sign up at [your link] and come right back to continue."

This way, users see the upgrade path immediately.

Option 2: Use an Action

You can also set this up as an Action triggered by message count. Keep in mind that Actions apply globally across your entire Delphi experience, not just one embed.

A sample message could be:

"You've sent 9 messages. If you're on a paid plan, feel free to continue. If you're on the free tier, upgrade here for unlimited access: [your link]"

Name

Can I update my name?

Your name must reflect your real first name and last name. If you are creating a Delphi for another person and would like to update the name please have them send an email giving clear permission.

Onboarding

Profile

I have the correct name on my Delphi but it's introducing itself with the wrong name?

Check the Initial Message by going to Settings > Response Settings and updating the Initial Message.

Sales

Could you please share available time slots or a calendar link to book a call?

If you'd like to discuss purchasing a Built-for-You or Immortal package please email [email protected]

Voice

I've added a custom pronunciation and it's still not working.

A: First, make sure you're adding Custom Pronunciations only in Voice > Settings > Custom Pronunciations, this is the only place they'll work. Second, try updating your initial message (you can change it back afterward, but it needs to be refreshed to apply the pronunciation update). Note: if you've updated your voice sample, you'll need to re-add your custom pronunciations.gain.

Can users speak to a Delphi in any language even if the Pro Voice model was trained in only one language?

A: Yes - it can reply in up to 40 languages.