Broadcasts

Note this feature is reserved for Delphis on the Builder, Scaler, and Immortal tiers. Free Delphis that would like to use Broadcasts will need to upgrade.

Broadcasts let you send a message from your Delphi directly to members of your audience. It is a great way to proactively reach out, share updates, or start conversations. Each broadcast can be sent to your full audience or a filtered segment.

To access them go to the Broadcasts page from the left-side navigation menu (click ••• → Advanced → Broadcasts).

How to create and send a Broadcast

Name - Give your broadcast an internal name so you can identify it later. Message - Write the message your Delphi will send to recipients. This is the opening message that starts the conversation. Recipients - Choose who receives the broadcast. You can send to your full audience or filter by tags, access group, or other criteria. Schedule - Choose to send it immediately or schedule it for a future time.

Review your settings and click Send (or Schedule if sending later).

How to read Broadcast results

Once a broadcast is sent, it appears in your Broadcasts list with the following columns:

• Name - the internal name you gave the broadcast

• Progress - a visual indicator of delivery progress

• Recipients - the number of people it was sent to

• Status - shows as Sent, Draft, or Scheduled

Click on a broadcast to see more details about delivery and engagement.

FAQs

Why didn't some users get my broadcast? Make sure the users you're sending to have a working email or phone number. Also check if they have enough messages left in their limit.

Why don't I see any replies after I sent my broadcast? When users reply to your broadcast, those conversations will show up on your Conversations page. Look for new conversations that started around when you sent the broadcast.

How do I delete a broadcast? Click the ••• button next to the broadcast and choose delete.

How do I send an SMS broadcast? This feature costs extra and is only available on the Immortal plan. Email [email protected] to learn more.