Products

Automatically promote items with conversation keywords.

Overview

The Products page turns your catalog into a smart, keyword-driven sales engine. You can import items from Shopify, upload a CSV, or add them one-by-one. Each product stores its own trigger keywords. When someone types those words in chat, Delphi quietly drops an interactive product card below the message—image, title, link, and a short pitch—without disrupting the conversation. You control how often each card shows up and can switch products on or off at any time. The result: timely, relevant promotions that feel helpful, not pushy, and keep mentorship at the heart of every chat.

Why It Matters

• Meet needs in the moment. When a learner asks about a topic, the right product appears instantly—no searching required.

• Boost trust, not noise. Context-aware cards feel like personal advice, not ads, so users stay engaged.

• Turn chats into revenue. Each relevant mention becomes a low-friction chance to click and buy.

• See what resonates. Mention counts reveal which products, terms, and phrasing drive action.

• Stay in control. You decide frequency and can pause or tweak products anytime—protecting the mentorship experience Delphi promises.

✅ Tip: Don't spam your users with products — they're here to talk and learn from you, so treating them only as entities to upsell gets rid of much of your Delphi's magic!

Set up products in your Delphi here →

Go to the Products tab if you're wondering...

• How do I add products for Delphi to promote?

• Where do I upload or change the product image being sent by my Delphi?

• Which keywords will trigger a product card in chat?

• How do I stop a product from repeating too often?

• Can I edit or delete a product that I've set up?

• Where do I see mention counts and clicks for products I've added to my Delphi?

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▶️ Quick Start Guide

1

Open the Products page in Delphi studio.

2

Add Products

• Import via CSV: download the template, fill in title, description, keywords, then Upload.

• Or click Add Product to build one manually.

3

Upload an image (optional)

4

Type the product name

5

Paste the purchase link

Consider using an affiliate link (to track clicks), though a direct link of course works just as well!

6

Write a two-line description

7

Enter keywords

Enter a keyword, press plus (+), repeat for more.

8

Choose when to promote

• Every mention

• Once per user, or

• Once per conversation

9

Click create product

10

Toggle items on or off to control visibility

That’s it—your products are now primed and ready to shine!

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Full Feature Guide

🗃️ Product Cards

Product cards are the mini-ads your Delphi drops in chat. Each card packs key info into a clean, clickable block. The card will appear below your Delphi’s reply when triggered by a keyword.

Element	What it Shows	Tips
Image	Square thumbnail from your upload or Shopify feed.	Use bright, uncluttered photos; 1:1 ratio looks best.
Title	Product name you entered.	Keep under 60 characters so it never truncates.
Description	Two-line benefit statement.	Lead with a verb—“Boost focus with…”
Link	Click opens the URL in a new tab.	Use UTM codes to track conversions.

🗂️ Product Database

The Product Database is your command center—track mentions, switch products on or off, and keep offers fresh.

Column	Purpose
Product Name	Item title pulled from your catalog.
Mentions (default sort)	Counts how many times keywords have fired. Table loads with the highest-mention items on top; order is fixed.
Status Toggle	Blue = active, gray = off. Click to turn a product on or off.
Three vertical dots (⋮) Menu	Edit or delete the product.

Available Actions

• Toggle on/off — flip the Status switch to control visibility.

• Edit or delete — open the three vertical dots (⋮) menu, choose Edit or Delete, then confirm.

➕ Adding Products

Below are two easy ways to load items into Delphi’s catalog—bulk-import with a CSV or craft a single product by hand. Pick the path that matches your workflow; you can switch between them anytime.

Import via CSV

Use this when you have many items ready in a spreadsheet.

1. Click Import in the top right corner of the Products page.

2. Download the template or prep your own sheet.

   • Required headers: title, description, keywords

   • Optional: image_url, link

   • Separate multiple keywords with commas.

3. Save the file as CSV.

4. Upload the CSV; Delphi checks each row.

5. Confirm in the products page that your products appear the way you want them to.

Add a Product Manually

Perfect for one-offs, flash sales, or deep customization.

1. Click Add Product in the top-right corner of the Products tab.

2. Upload a square image (PNG /JPG).

3. Type the product name.

4. Paste the purchase link starting with https://.

5. Write a two-line benefit-focused description.

6. Enter one keyword, press (+), then repeat for more.

7. Choose a promotion frequency:

   • Every mention — show the card each time the keyword appears, even if the same person repeats it.

   • Once per user — show the card one time per person, no matter how often they mention the keyword later.

   • Once per conversation — show the card the first time the keyword appears in a chat; reset when a new conversation starts.

8. Click Create Product and wait for the green check in the bottom right corner.

9. Verify the new item appears in the table with its toggle on.

10. Edit or delete anytime via the three vertical dots (⋮) menu beside the toggle.

🔑 Keyword Management

Keywords decide when your Delphi promotes a product, so fine-tuning them is the heart of smart, non-spammy offers.

What you can do

• Add multiple keywords per product: type a word or phrase → press + → see it appear as a chip.

• Use natural language: match how users actually speak (“running shoes” vs. “footwear”).

• Edit anytime: click the three vertical dots (⋮) menu to the right side of any product, click Edit, adjust keywords, and then Save.

• Monitor performance: the Mentions column in the table counts how often each keyword fires.

Best Practices

• Start small. One or two precise terms beat a long, vague list.

• Watch mention counts weekly, then add or retire keywords to keep relevance high.

🗨️ Managing Mention Frequency

Pick how often your Delphi drops any given product card so recommendations feel helpful—not pushy.

Every mention

• Best for: Rare, high-intent terms.

• Behavior: Card appears each time the keyword is typed, even if one user repeats it.

• Tip: Watch click-through; if it slips, switch to a lower frequency.

Once per user

• Best for: Common keywords that could spam a single visitor.

• Behavior: Card shows one time per person across all chats until you edit it.

• Tip: Ideal for evergreen offers like shipping info or sizing guides.

Once per conversation

• Best for: Broad topics that pop up naturally.

• Behavior: Card appears the first time per chat thread and resets in the next conversation.

• Tip: Use this as your safe default to balance visibility with a clean chat.

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❗Best Practices

Keep Descriptions Tight

Why it matters — Short, benefit-first copy keeps the chat flowing and nudges clicks without feeling salesy.

How to do it

• Lead with a verb. “Boost energy…” beats “This product boosts energy.”

• Cap at two sentences. Stay under 25 words total.

• Speak outcomes, not specs. Say “Lightweight for all-day wear” instead of “Weighs 180 g.”

• Skip jargon. Aim for a 9th-grade reading level.

• Test and tweak. A/B two versions for a week; keep the higher click-through.

Example

“Track every lap in real time—waterproof to 50 m and charges in 30 minutes.”

Choose Conversational Keywords

Why it matters — The right words trigger cards naturally, so users feel helped, not pitched.

How to do it

• Mine chat logs. Pull phrases customers already use.

• Avoid noise words. Skip “the,” “best,” “for,” and similar fillers.

• Cover variants. Add plurals or synonyms only if meaning changes.

• Review quarterly. Retire terms that no longer convert.

Start Safe, Then Refine

Why it matters — Over-posting annoys users; under-posting wastes opportunity.

How to do it

• Begin with Once per conversation. Protects the chat experience.

• Monitor mentions and clicks for two weeks.

• Open the three vertical dots (⋮) menu, then click Edit to change frequency as data dictates.

  • Raise to Every mention for niche terms with low volume.

  • Drop to Once per user if repeat triggers feel spammy.

Review Mention Counts Weekly

Why it matters — Data shows which products resonate so you invest effort where it pays off.

How to do it

• Check the Mentions column every Friday.

• Scan the top five mentions.

• Deactivate low performers (< 5 mentions or zero clicks).

• Double-down on winners: add synonyms, raise frequency, or spotlight in content.

• Log changes in a simple spreadsheet to spot trends over time.

❓FAQs / Troubleshooting

How do I edit an existing product?

To edit an existing product, go to the Product page, click the three vertical dots (⋮) menu, choose Edit, update any field, then click Save. A green check confirms the change.

Can I control how often a product appears?

Yes, you can control how often a product appears. When you add or edit a product, pick Every mention, Once per user, or Once per conversation under When to Promote to set how often your Delphi shows the card. See here for our best practices suggestions.

How do I remove a product?

Hover over the product row, click the three vertical dots (⋮) menu, select Delete, then confirm in the popup. Delphi erases the item and its mention history, and you’ll see a green check in the bottom right corner when it’s gone.