Products
Note this feature is reserved for Delphis on the Builder, Scaler, and Immortal tiers. Free Delphis that would like to use Products will need to upgrade.
Products let you recommend affiliate products, services, or offerings directly within your Delphi conversations. When a relevant topic comes up in chat, your Delphi can mention the product and share a link. This is a great way to drive traffic to your recommendations without needing to intervene manually.
To access them go to the Products page from the left-side navigation menu (click ••• → Advanced → Products ).
How to add a Product
Click Add Product in the top right corner.
Fill in the product details:
Product Image - Upload an image to represent the product. Click the image placeholder and the + button to add one.
Product Name - The name of the product or service you are recommending.
Link - The URL where users can find or purchase the product (for example, https://www.website.com/product).
Description - A short explanation of what the product is and why you recommend it.
Keywords - Words or phrases that should trigger this product to be mentioned. Click the + button to add keywords. For example, if your product is a meal planning guide, add keywords like "meal prep," "nutrition," and "diet."
When to promote - Choose how often Delphi mentions the product:
Every Mention - Delphi recommends the product every time a relevant keyword comes up.
Once Per User - Delphi mentions it only once per unique user, even if the topic comes up again.
Once Per Conversation - Delphi mentions it once per conversation session.
How to manage Products
Your Products list shows each product with its name, number of mentions, and an enable/disable toggle. Use the toggle to turn a product on or off without deleting it. Click the ••• menu on any product to edit or delete it.
The header shows how many products you have created out of your plan limit (for example, "0 of 5 products used").
You can also click Import to bulk-import products from a file.
FAQs
Why is my product not being mentioned in conversations? Make sure the product is toggled on (enabled). Also review your keywords. If they are too narrow or misspelled, they may not be triggering. Try adding more keyword variations.
How can I stop my product being mentioned so often? Change the When to promote setting from "Every Mention" to "Once Per User" or "Once Per Conversation" to reduce frequency.
How can I see how often my Product has been mentioned? This is listed under Mentions on the Products page.
I don’t have any physical Products for sale, should I use the Products page? Yes! The Products page is a great way to seamlessly introduce links to any offering you have e.g. coaching, meeting booking link, events.
How many Products can I add? Builder offers 5 Products. Scaler offers 20 Products.
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