Audience & Segmentation
Pick exactly who should (and shouldn’t) receive your message. No surprises.
What it is
Controls for selecting recipients and excluding people so every broadcast reaches the right audience.
Audience Selection & Exclusions
“Who exactly gets this message?” is answered by the To and Exclude fields. Use them together to target precisely.
The To field: who receives the broadcast
Entire audience: Reach everyone in one click.
Tagged groups: Choose one or more tags (e.g., Customers, Volunteers, Webinar‑2025).
Specific users: Type or paste email/username/phone number to add individuals.
Live recipient count: Delphi shows how many people match so you catch mistakes early.
The Exclude field: who shouldn’t receive it
Exclude by tag: Remove groups (e.g., Staff, No_SMS) in one click.
Exclude by user: Omit a single person, handy for testers or executives.
Use both: Mix tags and users to fine‑tune your final list.
How inclusion & exclusion work together
Delphi builds a list from everything in To.
Delphi subtracts everyone in Exclude.
The updated recipient count appears instantly.
Example To: Customers, VIP Exclude: Beta Testers, [email protected] → Only paying VIP customers who are not beta testers and not Dara receive the message.
Tips for mastering audience targeting
Name exclusion tags clearly. Labels like
No_SMSorOpted_Outmake intent obvious.Preview before sending. Click the recipient count to sample recipients and spot surprises.
Start broad, narrow later. Add exclusions last; it’s easier to trim than rebuild.
Double‑check time zones. When scheduling, remember recipients may live worldwide.
Pre‑flight checklist
Last updated