Overview
Your command center to review conversations
What it is
The Conversations tab is your command center to review and engage with your entire audience. From one screen, you read every chat your users have with your Delphi, edit any reply, translate messages, and open full user profiles.
Why it matters
Protect quality: Edit any reply to fix mistakes, add missing knowledge, and reinforce your voice.
Gain insight: See how and when people engage, and what they ask most.
Coach smarter: Scan past chats before sessions to spot gaps and tailor guidance.
Quick Start
Open Conversations: You’ll see every chat, starting with the most recent.
Watch Notifications: See alerts and unanswered questions there.
Filter: Click the Filter icon to narrow by channel (web, embed, voice, WhatsApp, SMS) and date range.
Search: Click Search to find by username or any keyword in the chat.
Respond: Type a message in the chat box to follow up personally.
Open profile: Click a username to see contact info, join date, notes, and manage access.
Translate: Use Translate (top‑right) to switch the entire thread to English or another language.
Full Feature Guide
Individual Conversation View
What you see
Timestamped history, user lines in gray; Delphi lines in blue.
A live “hours‑ago” marker for recency.
Infinite scroll that loads older messages as you move upward.
What you can do
Hover any user message → Copy.
Translate the thread (top‑right).
Scroll freely.
Send a message directly from the thread.
Click on a user's conversation view when you need full backstory before coaching, to understand engagement patterns, or for editing/training.
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