How to Manage Your Audience

The new Audience portal in Clone Studio is designed to improve how you engage with and understand your audience, providing you with tools to view individual interactions, send mass messages, and set custom alerts with ease. With these new capabilities, you gain a deeper insight into your audience’s needs and preferences, facilitating more meaningful connections.

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Users

The new Users view within the Audience Portal transforms how you understand your audience. You can now access detailed information about each user, including the number of conversations and messages exchanged.

Additionally, the comprehensive profile offers the ability to seed individual users with information, so your Clone’s interactions begin pre-personalized. The start of every conversation feels as if you’ve been lifelong friends.

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Conversations

All conversations with your Clone are now housed in one accessible hub, simplifying how you review interactions. This consolidation allows for a clearer understanding of conversation flows and identifies potential drop-off points.

You can now retrospectively improve clone responses to any conversation. Continually refining the clone’s output enhances the overall engagement quality, ensuring that your digital presence remains as impactful and responsive as possible.

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Mass Messages

Delphi now features Mass Messaging, a tool that enables you to send personalized email or SMS messages to anyone who has interacted with your Clone. Whether reaching out via email or engaging users who have opted into SMS communication, it simplifies the process of staying connected.

You can send out updates on your content, products, or just engage your audience in conversations that your clone can take over once they reply.

Your Clone is now a highly scalable tool for your communication needs, expanding your reach without the usual time overhead. By harnessing alongside Delphi analytics, you can address the most common inquiries from your audience, ensuring each message delivers relevant value.

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Alerts

Stay ahead with custom alerts on topics critical to you. Set up notifications for specific terms mentioned in conversations, helping you filter through discussions quickly. This proactive approach keeps you informed about trending topics among your audience, guiding your content creation strategy and ensuring you remain relevant and responsive to your followers’ interests.