Giving your Digital Mind a phone number allows your audience to interact with it in a native way. This can be done through SMS, WhatsApp and traditional phone calls.

Setting Up Your Phone Number

To set up a phone number on Delphi, go to Integrate and then Phone Integrations. Select Get Started to begin the process of registering a new number.

  • Set your country location.
  • Designate yourself as a Business or Individual/Sole Proprietor.
  • Determine the type of phone number that suits your use case.
  • Complete the application.

Depending on your selection, the process can take anywhere from 3-30 days. We will notify you when your phone number has been approved.

Please note that obtaining a phone number does not give you broadcasting capabilities. If you want to send mass messages to your contact list, you must purchase the Broadcast Add-On.

Phone settings

Once your phone number has been set up, you can adjust the settings for experience.

  • Enable / disable SMS communication
  • Enable / disable WhatsApp
  • Enable / disable phone calling (must have a voice sample uploaded)
  • Pause responses (users can respond to SMS broadcasts, but your Digital Mind wont respond)

Understanding SMS Credits

SMS Texting - Both SMS Text credits and standard messaging credits will be used. Usage resets monthly.

An SMS credit is equal to 1 segment. A segment is 150 characters. The inbound message segment(s) from the user and your Digital Mind response segment(s) are summed to calculate the usage. Here is an example:

User sends a 1 segment question. Digital Mind gives a 3 segment response.

4 SMS Credits Used (Inbound User Msg + Outbound Clone Response)

1 Message Credit Used (Standard Msg for a Response)

Here is a breakdown of SMS Texting credits per month by plan:

PlanCredits
Starter1,500
Advanced6,000
Prodigy30,000

SMS Calling - Minutes are used up over the total duration of a phone call. Usage resets on a monthly basis.

If a user has a 5 minute call with your Digital Mind, this will count as 5 SMS Minutes credits. This will also count as 5 standard voice minutes toward your monthly total. Here is a breakdown of SMS Minutes credits per month by plan:

PlanCredits
Starter100
Advanced100
Prodigy1,000