Phone
Giving your Digital Mind a phone number allows your audience to interact with it in a native way. This can be done through SMS, WhatsApp and traditional phone calls.
Setting Up Your Phone Number
To set up a phone number on Delphi, go to Integrate
and then Phone Integrations
. Select Get Started
to begin the process of registering a new number.
- Set your country location.
- Designate yourself as a Business or Individual/Sole Proprietor.
- Determine the type of phone number that suits your use case.
- Complete the application.
Depending on your selection, the process can take anywhere from 3-30 days. We will notify you when your phone number has been approved.
Please note that obtaining a phone number does not give you broadcasting capabilities. If you want to send mass messages to your contact list, you must purchase the Broadcast Add-On.
Phone settings
Once your phone number has been set up, you can adjust the settings for experience.
- Enable / disable SMS communication
- Enable / disable WhatsApp
- Enable / disable phone calling (must have a voice sample uploaded)
- Pause responses (users can respond to SMS broadcasts, but your Digital Mind wont respond)
Understanding SMS Credits
SMS Texting - Both SMS Text credits and standard messaging credits will be used. Usage resets monthly.
An SMS credit is equal to 1 segment. A segment is 150 characters. The inbound message segment(s) from the user and your Digital Mind response segment(s) are summed to calculate the usage. Here is an example:
User sends a 1 segment question. Digital Mind gives a 3 segment response.
4 SMS Credits Used (Inbound User Msg + Outbound Clone Response)
1 Message Credit Used (Standard Msg for a Response)
Here is a breakdown of SMS Texting credits per month by plan:
Plan | Credits |
---|---|
Starter | 1,500 |
Advanced | 6,000 |
Prodigy | 30,000 |
SMS Calling - Minutes are used up over the total duration of a phone call. Usage resets on a monthly basis.
If a user has a 5 minute call with your Digital Mind, this will count as 5 SMS Minutes credits. This will also count as 5 standard voice minutes toward your monthly total. Here is a breakdown of SMS Minutes credits per month by plan:
Plan | Credits |
---|---|
Starter | 100 |
Advanced | 100 |
Prodigy | 1,000 |