How to set up Zapier Webhook

Here is a useful guide from the Zapier team about creating your first Zap.

  1. In your Zap, make sure that the Event that you setup is using “Webhooks by Zapier”, configured with the option “Catch Hook”.

  1. You can skip the section “Trigger”. This is not important for our use case.

  2. Then, in the “Test” section, you will be provided a Webhook URL.

  1. Copy the URL and paste it in the “Zapier Connector” section of “Integrations” tab in Studio.

  1. Click “Test Webhook” to validate that you have configured everything correctly

If you have set it up correctly you should see the following in Studio

And in the Zapier dashboard you should see the following

Click “Save” in Studio to save your configuration, with the Webhook Events that you would like Delphi to publish turned on, and you are off to the races!

What can I do with a Webhook event in Zapier?

Once the webhook event is captured by Zapier you can do whatever you want with it.

Here is an example Zap set up to send a slack message when we catch a webhook event from your Digital Mind.

The possibilities are essentially limitless, you are only limited by the integrations that Zapier offers.

Supported events

The Zapier integration supports the following webhook events that can be configured to trigger automations:

EventDescription
NEW_USERTriggered when a user interacts with your for the first time
NEW_SUBSCRIPTIONTriggered when a user subscribes to a membership
CANCEL_SUBSCRIPTIONTriggered when a user cancels their membership
ALERT_TRIGGEREDTriggered when an alert is triggered
NO_ANSWER_MESSAGETriggered when a message receives no answer response
CALL_ENDTriggered when a call ends
USER_INFO_CREATEDTriggered when new user information is created
SMS_CONVERSATION_STARTEDTriggered when a new SMS conversation begins

Request an unsupported event

Delphi currently only supports a limited selection of events to trigger emitting a Webhook Event to Zapier.

If you have some sort of event or interaction that you would like to trigger a Zapier webhook, but do not see it as an option in Studio, then feel free to reach out to the Delphi team at [email protected], or send a message in our Discord.