Message Settings

Control how a conversation is started and how it responds when it doesn’t have enough training data to answer the user’s query.

Experience

Control the number of messages a user has before email capture. Remember, if email is not captured, you will not be able to personalize the conversation.

By turning off citations, users will not be able to see where information is being sourced from. Control image sending as well as voice and video call capabilities.

File sending allows users to send images or other file types as part of the interaction experience. If you want to turn it off, it can be done here.

Turn off voice and/or video calling within Experience Settings.

Disclaimer

If you would like to display a permanent disclaimer at the top of your chat interface, turn on the Disclaimer toggle. You can customize what is displayed.