Manage Users
Filter, search, and sort your Audience to get a laser‑focused segment for outreach or analysis.
What it is
Filter Panel: Narrow the table by Status (Active | Invited | Revoked), Last Interacted, Message Count, Tags, Memberships, or SMS opt‑in.
Search Bar: Jump straight to one user by name or email.
Column Sorting: Reorder by Name, Messages, or Last Active via the ⋯ (three‑dot) menu above each column.
You can organize the entire table by the three dots at the top right corner of the main user table.
Used together, these controls turn a long audience list into a focused working set.
Pro tip: Lock in a few go‑to filter‑and‑sort combos to make Audience your daily command center.
Why it matters
Work on the right people: Instantly surface superfans, stalled invitees, or dormant payers.
Faster outreach: Build precise segments you can contact or analyze without exporting.
Cleaner ops: Consistent filtering/sorting makes weekly reviews repeatable.
Quick Start (under 1 minute)
Open the Audience page.
Click the Filter icon → pick criteria → Apply.
Click ⋯ on Messages or Last Active → Sort Descending.
Use the Search bar to jump to a name or email.
Remove a single filter with the × button, or click Clear to wipe all.
How to use it
Filter users
Click the Filter icon.
Choose one or more: Status, Last Interacted, Message Count, Tags, Memberships, SMS opt‑in.
Click Apply to refresh the table.
Remove any single filter with the × button, or press Clear to wipe all.
Sort the table
Click the ⋯ menu next to Name, Messages, or Last Active → Sort Ascending or Descending.
Combine sorts with filters for deep dives (e.g., Active + Messages Desc.).
Search for a specific user
Tap the magnifying‑glass icon.
Start typing a name or email; results narrow live.
Press Enter to open that user’s profile directly.
Favorite recipes
Identify hot leads fast: Status = Active + Messages ≥ 20 to spotlight superfans for testimonials.
Rescue stalled invitees: Status = Invited + Messages = 0, then bulk‑email a reminder.
Spot silent payers: Access Group = Insiders and sort Last Active Asc to find paying users who’ve gone quiet.
Best practices
Review your most active users
Sort Messages in descending order weekly to spot and support your core community.
Reach out to top users with thanks or next‑step guidance.
Invite them into feedback calls or pilot programs.
Track growth over time to see if outreach boosts retention.
Use tags to segment users
Apply consistent tags so you can target messages and measure impact.
Create meaningful labels (e.g., Prospect, Paid Member, Event‑2025).
Bulk‑add tags to new cohorts right after webinars or launches.
Filter by tag before sending email/SMS to keep outreach relevant.
Review tag health monthly, retire stale tags and create new ones for new initiatives.
FAQs
How do I see only Invited users who haven’t replied yet? Filter Status = Invited + Messages = 0.
What’s the fastest way to find someone by email? Use Search and start typing the address.
Is there a way to clear one filter without resetting everything? Yes, click that filter’s × button; use Clear to reset all.
Why don’t I see any users after applying filters? You might not be seeing any users after applying filters because at least one filter may be too restrictive. Click the x or press Clear to remove them, then re-add filters one by one.
Can I combine multiple filters? Yes, you can combine multiple filters. In fact, every selection stacks! For example, choose Status = Active, Tags = Alumni, and Message Count > 50 to get highly engaged graduates.
Do filters stay on if I leave the page? Filters do not stay on the page if you leave. Instead, they reset when you navigate away or refresh—start each session fresh to avoid confusion.
How do I find my most engaged users? To find your most engaged users, sort the Messages column twice to put the highest counts on top. Optionally filter for “Last 30 days” to spotlight recent power users. Review these profiles for feedback, testimonials, or beta-testing opportunities.
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