Actions
Learn how to set up and use Delphi Actions to automatically respond to user activity. This guide covers when and how Actions can be triggered, what automated responses you can create, setup instructions, best practices, and troubleshooting tips.
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What are Actions?
Actions is a feature that lets your Delphi automatically perform tasks whenever users do specific things—like mention topics, make purchases, or go inactive. Think of it as an intelligent assistant that watches for important moments and handles follow-up tasks exactly how you want, from sending messages to updating user data to making API calls… all without manual intervention.
You decide what triggers the action and what happens next.
Why Use Actions?
Growth on Autopilot
➤ Boost Engagement - Keep users active with regular check-ins
➤ Improve Retention - Reconnect with inactive users through timely nudges
➤ Script Responses - Automate in-conversation replies to fit your needs
➤ Enhance User Experience - Follow up with users about events (how was their first date?)
➤ Collect Data - Tag users and assign properties for better insights
➤ Integrate Seamlessly - Sync user data with external APIs
Ideal For
➤ Coaches & Course Instructors - Automate check-ins, send reminders for lessons/events, track student engagement
➤ Content Creators & Authors - Stay connected with your audience, re-engage inactive followers, personalize interactions
➤ Businesses & Sales Teams - Drive conversations with targeted messaging, nurture leads, re-engage customers, sync user data with external tools
Click here to go to Actions in Studio.
5-Minute Setup
Create a New Workflow
Start from scratch, use a template, or simply type instructions into the prompt bar.
Set Your Trigger
Decide what starts your flow, like a user’s message or a new subscription, among other options.
Pick Your Actions
Select what happens when the trigger conditions are met: send messages, add tags, call APIs, or choose another automated task.
Save & Publish
Click Save to store your workflow, then Publish to activate it.
Monitor Your Flow
Your action is now live! Disable it anytime by clicking the three dots in the top left corner of Your Actions—the green circle will turn into a red square.
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