Community Heartbeat
Keep your community lively with regular check‑ins, highlights, and gentle nudges.
Outcome at a Glance
Who it’s for: Community managers, cohort leads, and creators managing active member spaces. What you’ll achieve: Predictable, low-maintenance engagement through smart prompts, automated nudges, and personalized member experiences powered by tags and alerts. Time to first win: 45–60 minutes.
Why it Matters
Sustained engagement: Small, consistent prompts outperform sporadic “big push” events.
Member visibility: Both champions and newcomers get moments to shine.
Scalable personalization: Tags and alerts help you tailor experiences automatically.
Low maintenance: Automations drive the rhythm; you curate the highlights.
Delphi keeps your community pulsing — learning what excites members, tagging them by interest, and creating momentum you can measure.
What You’ll Set Up
Actions
A. Recurring Schedule (7d) → Send messages weekly to your own users.
B. Conversation Ended (first-time users) → Send a personal welcome DM.
C. Tagging Actions → Auto-tag members by topics, behavior, or contribution type.
Alerts
Detect recurring engagement signals or sentiment shifts.
Example: “If user shares feedback or asks for collaboration, tag as Contributor.”
Broadcasts
Monthly highlights email to all members or specific tags (Champions, Newcomers, Topic Experts).
Conversations → Review & Revise
Weekly pass to polish Delphi’s community-related answers.
Optional: Products
Add member-only resources (playbooks, templates, replays) with once-per-conversation frequency.
Build → Launch → Operate
Build (20–30 min)
Prompts & Messages:
Draft your weekly #wins or discussion prompt.
Write a warm first-time welcome DM (see Recipes).
Decide Placement:
Where your Delphi appears — Slack channel, Discord, site embed, or community dashboard.
Set Up Tags:
Champions — members who consistently contribute.
Newcomers — first-time posters or attendees.
Topic Tags — e.g., AI, Strategy, Design, Marketing. Use these to personalize prompts and Broadcasts later.
Configure Alerts:
“If user shares a win, tag as Champion.”
“If user mentions struggling or seeking help, tag as Needs Support.”
“If user shares resources or advice, tag as Contributor.”
“If user references an event or meetup, tag as Event-Interested.”
Actions:
A. Recurring Schedule (7d) → Send Message (#channel or User): weekly #wins prompt.
B. Conversation Ended (First-Time) → Send Message (User): welcome DM.
C. Tagging Action: When Alert fires, tag member appropriately for personalization.
Launch (10–15 min)
Activate Automations:
Enable weekly recurring prompt (7d).
Turn on welcome DM for first-time posters.
Verify tagging Actions and Alerts in Testing → Actions Log.
Broadcasts:
Draft your first monthly highlights: member wins, top discussions, and upcoming events.
Segment by tag if possible — e.g., “This month’s top wins from Champions.”
Promote the Routine:
Pin the #wins post or announcement explaining how members can participate.
Delphi keeps your community rhythm — always listening, tagging, and prompting without you chasing engagement manually.
Operate (Weekly & Monthly)
Weekly:
Curate 2–3 member wins or contributions.
Reply or highlight publicly — celebrate them.
Review Alerts: check which tags increased most (e.g., more Needs Support than usual).
Adjust prompts to match emerging themes.
Monthly:
Send your Highlights Broadcast (top wins, lessons, upcoming events).
Use tags to personalize:
Champions → exclusive thank-you message.
Newcomers → “First Month Highlights” orientation.
Needs Support → send resources or upcoming Q&A invites.
Review tag analytics: which topics or segments are growing fastest?
Recipes (Copy → Tailor)
Weekly #wins Prompt
“Share one win — big or small — from this week. It could be a lesson learned, a process improved, or a kind word from a client.”
First-Time Welcome DM
“Welcome! Here’s how to get quick, high-quality help: ask one clear question, share context, and try these starters: [list]. Glad you’re here.”
Tagging Action Example
Trigger: Alert “User shares a resource or tip.” Action: Add Tag (User) → Contributor Optional Follow-Up: Send Message (User): “That was a great share — mind if I include it in the monthly highlights?”
Monthly Highlights Broadcast
Subject: This month’s wins + what’s next Body: “Hi {user}, here are 3 standout moments from the community and what’s ahead.
[Member/Topic 1] — quick summary
[Member/Topic 2] — link or quote
[Member/Topic 3] — insight or lesson Reply with your focus for next month and I’ll map your next 10-minute plan.”
Metrics to Watch
Weekly Active % — % of members posting or replying weekly.
Replies per Conversation — engagement quality indicator.
First-Time Posters per Month — community growth signal.
Champions Growth — increase in tagged Champions segment.
Topic Tags Activity — which tags drive most engagement (used to guide future prompts).
Troubleshooting
Prompt fatigue: Rotate weekly prompts; use monthly themes or seasonal topics.
Few first-time posters: DM warm introductions; highlight new members in Broadcasts.
Low replies: Ask more specific or emotionally resonant questions; tag 2–3 members to kickstart replies.
Tag clutter: Audit tags monthly; merge or archive outdated ones (e.g., Event-2024).
Pre-Flight Checklist
Weekly #wins Action scheduled and tested.
First-time welcome DM Action live.
Alerts configured to tag Champions, Newcomers, Contributors, and Needs Support.
Highlights Broadcast drafted (segment by tag).
Review & Revise routine scheduled.
In Practice
Your Delphi becomes your community’s steady pulse — prompting wins, welcoming new members, and learning what energizes people. Tags turn activity into insight, allowing you to tailor prompts, Broadcasts, and offers to each segment.
“If a member shares a resource, tag as Contributor. If they mention struggling with motivation, tag as Needs Support and follow up with a check-in.” That’s Delphi keeping your community connected, inclusive, and always alive — without the manual grind.
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