Initial Message

Greet visitors with a short line that sparks conversation.

What it is

A 400-character welcome that your Delphi sends (or speaks) the first time someone visits. After a user’s first chat, the message personalizes based on past exchanges.

• Used everywhere – shows in text chats, spoken in voice and video calls.

• One-time intro – always auto-replaces with a dynamic greeting after the first session, but sometimes repeats for users in later sessions too.

• Short and warm – best results under 250 characters.

✅ Tip: Start with a friendly verb - “Welcome,” “Let’s,” or “Ask me about…” - to entice users to reply.

Edit your Delphi's initial message here →

Go to the Initial Message section if you're wondering...

• How do I write or edit the first greeting my Delphi sends to new visitors?

• Why is the initial message changing after someone's first conversation sometimes?

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✏️ How to edit

1

Click Edit in the Initial Message section.

2

Type your greeting. Aim for a question or invitation (“What challenge can I help you solve today?”).

3

A green check confirms the change in the bottom right corner of the screen.

4

Press Done editing when finished.

5

Preview the written version or listen to the spoken version and adjust tone if needed.

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❗Best Practices

Craft an engaging initial message

Your greeting sets the tone for every new visitor.

• Ask a helpful question. Invite users to share their goal (“What’s your biggest hiring hurdle today?”).

• Highlight value fast. Mention one concrete way you can help.

• Match your voice. Use words you’d say in person; avoid corporate buzzwords.

• Stay brief. 150–250 characters is plenty.

• Test on a peer. Send it to a friend—if they want to reply, you nailed it.

A thoughtful opener encourages users to dive in and trust your guidance.

❓FAQs/Troubleshooting

Why does the initial message keep changing?

The reason the initial message keeps changing is because after users have sent a few messages, the initial message will change to update based on their past conversations. This is what we've discovered increases engagement and makes the conversation feel more personalized!

Can I make the initial message static? How do I get it to stop dynamically changing the initial message?

You cannot make the initial message static except for first-time users. As soon as they have sent a message, the initial message will change to update based on their past conversations. This is what we've discovered increases engagement and makes the conversation feel more personalized!