Suggested Questions

Guide newcomers with ready-to-click prompts that launch a rich conversation.

What it is

A list of sample questions shown on your profile. Visitors tap one and it sends instantly—perfect for users who don’t know where to start.

• Two columns – Your Questions (private bank) and Visible to Users (public).

• Drag-and-drop – move prompts between columns or reorder in place.

• Unlimited drafts – store extras in Your Questions for later testing.

✅ Tip: Use the "Popular Questions" widget from the home page to refine prompts to get the most engagement.

Edit your Delphi's suggested questions here →

Go to the Suggested Questions section if you're wondering...

• How do I add a brand‑new prompt to the list of suggested questions?

• How do I make a question Visible to Users (or turn it back into draft and remove it from my Delphi's page)?

• How can I reorder visible questions so the best ones show up first?

• How do I edit or delete an existing question without losing it forever?

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✏️ How to manage suggested questions

1

Click Edit in the Suggested Questions section.

2

Drag a prompt into Visible to Users to publish it, or drag a prompt into Your Questions to remove it from your Delphi page and store it in your question bank.

3

Add new: click Add Question, type it in, then Add. It'll appear in Visible to Users by default.

4

Edit a prompt: hit the pencil, change the text, Save.

5

Delete: click the trash bin.

6

Use the Preview button to see how the list looks on mobile and desktop.

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❗Best Practices

Design questions from the user's perspective

Put yourself in the visitor’s shoes and phrase prompts as “I” questions.

• Start with “How do I…?” or “What’s the best way for me to…?”

• Reflect real pains. Scan past chats or surveys for common struggles.

• Keep them concrete. Specific topics beat broad themes (“How do I price my new SaaS?” > “Tell me about business”).

• Use plain language. Avoid insider jargon that newcomers won’t know.

• Limit to 5–7 live prompts. Too many choices overwhelm.

Empathy-driven questions reduce friction and spark deeper conversations

Review and refresh questions regularly

Your visitor patterns shift—keep your prompts in sync.

• Check chat analytics weekly. Note which questions get clicked most by using the "Popular Questions" widget.

• Retire low performers. Drag them back to Your Questions for future testing.

• Promote rising stars. Move high-engagement prompts higher in the list.

• Experiment often. Swap in two new questions each month and track results.

• Document changes. Keep a simple log so you know what works over time.

Iterating on prompts shows users you’re listening and evolving.